New Look

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Business overview

Founded in 1969 as a single fashion store, New Look is a leading UK multichannel retail fashion brand, with international reach in key global markets, offering exciting, on-trend, value-fashion for women, men and teenage girls, and is No. 1 in the age 18-35 UK Womenswear market* – a testament to its continued brand strength and loyalty. New Look’s flexible fast-fashion business is built on an agile global supply chain of 196 suppliers and 770 factories in 25 countries with the ability to respond quickly to emerging trends, providing an exciting shopping experience in-store at nearly 900 locations globally, plus online through its transactional websites and mobile apps. The focus is on delivering value for money and ‘newness’, with hundreds of new lines landing every week. New Look’s ranges of apparel, footwear and accessories are designed for a broad spectrum of ages from early teens to 45 and over. Great people, in stores and support centres, ensure it delivers great service – wherever, whenever and however customers choose to engage. New Look puts its customers at the heart of everything it does.

Following a difficult year, significant progress has been made to deliver financial and operational stability that will be reflected in FY19 and beyond. New Look’s turnaround plan is well underway and concentrates on six areas of strategic focus: (i) return to proven broad appeal product, (ii) lower prices delivering better value, (iii) fundamentally realigned supply chain, (iv) symbiotic commercial multichannel model, (v) significant efficiency & cost savings, and (vi) people.

* Measured by KantarWorldPanel published data 52 weeks ended 11 March 2018 (Womenswear by value)

New Look bond investor presentation


FY 2018 Presentation 2.9 MB
FY 2017 Presentation 2.2 MB
FY 2016 Presentation 4.8 MB